Ovation Travel Group is an independently owned, $1.3 billion travel company with experienced travel professionals in more than 30 locations throughout the US and UK, and operating in 100+ countries. With over 660 employees, Ovation provides business travel services, bespoke luxury travel experiences and meeting and special events planning for over 700 corporate clients and over 200,000 travelers. For over 35 years, Ovation has provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms.
Ovation Travel Group is seeking a Genesys Support Specialist to join our growing Workforce Management team.
The Genesys Support Specialist will be someone who is experienced in investigating, identifying and creating solutions within Genesys PureEngage. This position will support Ovation’s goals through accurate and creative solutions to user issues, reporting and analysis, maintaining the sandbox environment, and testing applications to enhance the quality and efficiency of the Travel Consultants. The Genesys Support Specialist will also be responsible for assisting with Genesys Support Tickets. This individual must be able to work with minimal instruction and oversight, and be able to manage delivery of high quality outputs in a dynamic work environment with overlapping deadlines and tight time constraints.
*This is a full-time staff role, and is elligable for our comprhensive benefits package*