• VIP Travel Consultant

    Job Location US-Remote Work From Home
    Posted Date 3 weeks ago(11/27/2019 3:28 PM)
    ID
    2019-1881
    Department
    OPS – Operations
    # of Openings
    1
    Type
    Regular Full-Time
  • Overview

    Ovation Travel Group is an independently owned, $1.3 billion travel company with experienced travel professionals in more than 30 locations throughout the US and UK, and operating in 100+ countries. With over 660 employees, Ovation provides business travel services, bespoke luxury travel experiences and meeting and special events planning for over 700 corporate clients and over 200,000 travelers. For over 35 years, Ovation has provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms.

    We currently have an excellent opportunity for a dynamic VIP Travel Consultant to join us in servicing our VIP clients on the Executive Travel Desk.  This VIP Travel Consultant will make professional, accurate, cost effective arrangements for VIP travelers within Ovation and client guidelines, meeting our standards for excellent customer service.

    *Qualified candidates should be available to work Monday through Friday, 11:00 am-8:00 pm PST. 

    Responsibilities

    • Completes travel arrangements for VIP clients for air, car, and hotel and ground transportation at the lowest possible fare. Utilizes Ovation and client preferred vendors.
    • Exceptional knowledge and understanding of international pricing rules and procedures.
    • Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, debit memos, etc.
    • Independent decision making capabilities combined with strong and creative problem solving skills.
    • Attention to detail and strong organizational skills. Ability to anticipate VIP needs and provide a speedy resolution.
    • Exceptional written and verbal communication skills.
    • Adheres to Ovation standards in delivering outstanding customer service including telephone etiquette, proper use of client information in the GDS, and following prescribed customer service escalation procedures. Advises clients of international travel requirements such as visas, passports, immunizations, etc.
    • May be required to be available after regular business hours to provide support and assistance to VIP travelers during non-business hours. This includes but is not limited to inclement weather, pending airline strikes etc.
    • Researches and solves travel related problems clients may have experienced
    • Is fully informed and stays abreast of all airlines rules and regulations, tariffs (domestic and international), applicable productivity tools necessary within the reservation process and other industry requirements and accurately applies this information when making travel arrangements.
    • Compliant with appropriate ticketing processes such as auto ticketing, self-ticketing or QC Ticketing processes.
    • Work to cross train appropriate team members in all VIP related functions.
    • Maintains a high level of competency and efficiency in Sabre utilization.
    • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
    • Keeps supervisor promptly and fully informed of all matters of significance and takes prompt corrective action where necessary following internal protocol. Suggests alternative courses of action which may be taken.
    • Use available sources such as State Department web sites, news agencies, etc. to stay informed of current international affairs.
    • Ability to handle multi-cultural sometimes multi-lingual clientele. Coordinates multi-segment multi-destination itineraries.

    Qualifications

    • Must demonstrate thorough knowledge of travel industry including proficiency of Sabre, ticketing procedures for air travel, hotel booking and car rental requirements.
    • 7-10 years of corporate travel experience including 5 years international and 3 years handling VIP/Executive travel arrangements. Demonstrated competencies and ability to maintain performance standards defined for VIP Travel Counselors.
    • Excel in customer service abilities. Strong client focus.
    • Foreign language skills a plus.
    • Basic skills with MS Office applications

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