• VIP Corporate Travel Consultant

    Job Location US-Remote
    Posted Date 3 months ago(10/17/2018 3:49 PM)
    ID
    2018-1782
    Department
    OPS – Operations
    # of Openings
    1
    Type
    Regular Full-Time
  • Overview

    Ovation Travel Group is an independently owned, $1.1 billion travel company with experienced travel professionals in more than 30 locations throughout the United States, and operating in 100+ countries globally. With over 600 employees, Ovation provides business travel services, bespoke luxury travel experiences and meeting and special events planning for over 700 professional organizations and over 200,000 travelers. For over 30 years, Ovation has provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms.

     

    We have an opportunity for a  VIP Travel Consultant to make professional, accurate, cost effective arrangements for VIP travelers within Ovation and our law firm client guidelines, meeting the standards for excellent customer service.  The hours for this position are 12:00 - 9:00ET

     

    Responsibilities

    Job Duties

     

    Consults with travel arranger/traveler in completing travel arrangements for Executive clientele - Provide information and make recommendations related to travel (air, car, hotel, ground transportation), uses expertise and acknowledges client preferences as highlighted in individual travel profiles

     

    • Exceptional knowledge and understanding of international pricing rules and procedures. 
    • Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, debit memos, etc. 
    • Independent decision making capabilities combined with strong and creative problem solving skills.
    •  Attention to detail and strong organizational skills.      
    • Ability to anticipate VIP needs and provide a speedy resolution. 
    • Exceptional written and verbal communication skills. Adheres to Ovation standards in delivering outstanding customer service including telephone etiquette, proper use of client information in the GDS, and following prescribed customer service escalation procedures. Advises clients of international travel requirements such as visas, passports, immunizations, etc. 
    • May be required to be available after regular business hours to provide support and assistance to VIP travelers during non-business hours. This includes but is not limited to inclement weather, pending airline strikes etc. 
    • Researches and solves travel related problems clients may have experienced
    • Is fully informed and stays abreast of all airlines rules and regulations, tariffs (domestic and international), applicable productivity tools necessary within the reservation process) and other industry requirements and accurately applies this information when making travel arrangements. 
    • Compliant with appropriate ticketing processes such as auto ticketing, self-ticketing or QC Ticketing processes. 
    • Work to cross train appropriate team members in all VIP related functions. Maintains a high level of competency and efficiency in Sabre utilization.
    • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness. 
    • Keeps supervisor promptly and fully informed of all matters of significance and takes prompt corrective action where necessary following internal protocol. Suggests alternative courses of action which may be taken.Use available sources such as State Department web sites, news agencies, etc. to stay informed of current international affairs.      
    • Ability to handle multi-cultural sometimes multi-lingual clientele.
    • Coordinates multi-segment multi-destination itineraries 

    Qualifications

     

    • Must demonstrate thorough knowledge of Corporate Travel Industry including proficiency of Sabre, ticketing procedures, key metric data (UDIDS) for air travel, hotel booking and car rental requirements.
    • 7-10 years of corporate travel experience including 5 years international and 3 years handling VIP/Executive travel arrangements. Demonstrated competencies and ability to maintain performance standards defined for VIP Travel Counselors.
    • Excel in customer service abilities. Strong client focus.
    • Foreign language skills a plus.
    • Strong MS Office applications focusing on Excel, Word and Outlook.
    • Excellent current Sabre skills
    • Ability to function in a fast-paced, demanding environment
    • Strong written and verbal communication skills
    • Strong attention to detail
    • Must be able to demonstrate follow-up and organizational skills
    • Demonstrated ability to build relationships and gain trust

    EOE

    MFVD

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